Frequently Asked Questions
Find answers to common questions about our beans and brewing.
How do I know the coffee is fresh?
All our coffee is roasted to order by our artisan partners and shipped directly to your door within 24-48 hours of roasting.
Can I choose between whole bean and ground coffee?
Yes, you can select 'Whole Bean' or choose from several grind settings tailored for drip, espresso, French press, or cold brew.
How should I store my coffee beans?
Keep your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the flavor profile.
Do you offer organic or fair-trade options?
Absolutely. We partner with roasters who prioritize ethical sourcing, including certified Organic, Fair Trade, and Direct Trade selections.
Can I pause or skip a subscription delivery?
Yes, you have full control. You can skip a shipment, change your frequency, or pause your subscription at any time through your account settings.
What is the 'First Bag Match' guarantee?
If you don't love the first bag we pick for you, our coffee experts will help you find a new one, and your next bag is on us.